SkillTrax Product Support & FAQs
Not sure which department to submit a helpdesk ticket to? No worries, we know it can be a lot! Here is an outline of where your technical, billing or other questions can be directed:
Ask Before Buying:
This is where you can ask all of your general questions before you purchase SkillTrax! However, if you do want an overview, you can check out our Kartranaut Platform Training and our Kartra Technical Documentation. If you still have questions, we are here to answer those for you!
This department is here to assist you with any questions you have regarding your SkillTrax subscription with us! Did you know that a lot of your Billing needs can be handled in the Billing self-serve area of your account? Options include—but are not limited to—upgrading your plan, updating your credit card, downloading your invoice, and should you need to, cancelling (We hope not!).
For billing concerns, our team will require you to verify ownership of your account. For faster service, please submit your ticket with the email address associated with your account, and include the following:
Some common requests that are submitted to the billing department are:
SkillTrax Affiliate Program:
Are you one of our Affiliates or want to become one of our Affiliates?! If so, we are here to help you with any of your affiliate needs or questions you may have! You can also visit our Kartra Affiliate Partners page for more information or to apply!
Have you already checked out the Kartranaut Platform Training and our Kartra Technical Documentation and still have technical questions? No worries! The technical support department is our most diverse department and are here to help you with all your technical needs!
To speed up the process, make sure to submit your ticket from the email address attached to your account. This would be the email address you purchased SkillTrax with, or the email currently listed in your SkillTrax profile. We also suggest that you include the following in your ticket:
Below are some common items that are submitted to this department:
First off, welcome to SkillTrax! We are so excited to have you!
It is very simple to log in to your new SkillTrax Account. To do so, you can navigate to hwww.skilltrax.com/my_home and enter the email you used when purchasing along with the password you chose after completing your subscription purchase. Once in your account, you will be prompted with a welcome video and tutorial. Along with access to all our amazing features, you’ll now also have access to our built-in wiki page where you can learn all about them!
Want to change your email? No problem! You can easily update the email address that is associated with your SkillTrax account by doing the following:
Log in to your SkillTrax Account
Click on your avatar image in the top-right corner of your account, then click on "Profile"
Edit the EMAIL field, and click on Save in the top-right corner
You will be prompted to enter the answer to your security question
Do you need to reset your Security Question? While there is no way to do this on your own, our support team will help you with that! All you need to do is submit a helpdesk ticket to the “Technical Support” department.
All requests for Security Questions to be reset MUST be submitted from the email address currently attached to your account. Please use the subject line: “Reset my Security Question”.
Can't find the answers you're looking for?
No matter the issue, our world-class customer support is right here for you!